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Location & Directions 623.582.3111
Mon-Fri 10a-6p | Sat 9-5p | Sun 12-4
 
 
 
 
 
 
 
 
 

Our Policies

PRICES AND INFORMATION

Our website is intended to help you. We make every effort to maintain current, accurate inventory numbers and prices in our online catalog. And we strive for similar accuracy and timeliness with the other information we offer here. We appreciate your understanding should any of the prices, inventory or other information provided be incorrect and regret any inconvenience such mistakes may create. Please bring any errors you find to our attention on your next visit or by calling or emailing us. Thank you!

SHIPPING

Bicycle Vibe currently supports only In-Store pick up as a shipping option.

IN-STORE PICKUP

Most in-stock orders will be ready within one business day. Please keep in mind that some items may require additional processing time to transfer from off-site locations. Other items may require additional processing time for assembly. We will call or email you once your order is ready for pickup. If you need an item right away we ask that you call us to confirm that the product is available before heading over to our store. Unless special arrangements are made in advance, orders need to be picked up within 15 days or a 10% restocking fee will be charged.

INVENTORY

Please note when checking on the availability of products in our online catalog that items may be listed as "In Stock", "Out of Stock" or "In warehouse".

"In Stock" items are in the store and available for pick up.  

"In Warehouse" items are available from our vendors, please contact us for more detailed information on estimated delivery dates. 

"Out of Stock" items are not in our store nor are they currently available from our vendors.  Please contact us directly for more detailed information on availability.

BACKORDERS

Occasionally, some items are unexpectedly out of stock or unavailable and may be backordered. If this should occur, we will only bill your credit card for merchandise that is actually shipped. The total shipping charge for orders split into multiple shipments will not exceed the amount quoted on the original order.

RETURNS

If there’s a problem with something you purchased from us, please bring it back to the store. Merchandise returned that appears used may be subject to a restocking fee. (Labor fees are not refundable, i.e., custom built wheels.)

INFORMATION SECURITY

We protect the security of your information during transmission by using Secure Sockets Layer (SSL) software, which encrypts all of the information you provide to us and prevents outside parties from being able to "see" your transaction information. When your account information is displayed on your screen, we only display the last five digits of your credit card numbers. You also have the choice of whether or not to save credit card information with us in your Online Account.
 
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